Terms of Service

Last Updated: October 4, 2025

These Terms of Service ("Terms") govern your access to and use of the ChatsFlow platform ("ChatsFlow", "we", "our", or "us"). By accessing or using ChatsFlow you agree to be bound by these Terms. If you do not agree, you may not use the Service.

1. Definitions

Service - the ChatsFlow SaaS platform, including web interfaces, APIs, integrations, and any related services provided by ChatsFlow.
Customer - an organization or individual that registers for and uses the Service.
Authorized Account - a messenger account (e.g., WhatsApp, Telegram, Signal) that the Customer is authorized to manage and has the right to connect to ChatsFlow.

2. Privacy Policy

Your use of the Service is also governed by our Privacy Policy. The Privacy Policy explains how we collect, use, store, and protect your personal information. It is incorporated by reference into these Terms and forms an integral part of your agreement with us. By continuing to use the Service, you agree to the terms of the Privacy Policy.

3. The Service

ChatsFlow is a B2B SaaS product that enables Customers to:

Authorize messenger accounts (currently including WhatsApp, Telegram, and Signal).
Process and store messages from those accounts.
Access and manage message data via an API.
Use additional features which may be added over time (for example: analytics, reporting, integrations).

We may change, suspend, or discontinue features at any time.

4. Eligibility and Account Setup

You must be of legal age in your jurisdiction and have authority to bind the organization you represent. You agree to provide accurate account information and to keep credentials secure.

5. Free Trial

ChatsFlow currently offers a 7-day free trial with temporary access to the Service’s functionality. Trial terms may change at our discretion.

At the end of the trial: Access to the Service may be suspended. You are welcome to Contact Us to discuss continued use of the Service and further cooperation. Customer data may be retained for an additional 7 days after trial expiration to allow for service continuation. If no agreement is reached, data may be deleted after this period according to our data retention policies.

6. Fees and Billing

At present, ChatsFlow does not charge fees. When fees are introduced, we will provide notice and updated terms. Billing, refunds, and cancellations will be described in the then-current billing policy.

7. Acceptable Use

You must not use the Service to:

Authorize, access, or manage messenger accounts that you are not expressly authorized to control.
Send spam, harass, or transmit unlawful content.
Attempt to bypass or disable security or other protective features.
Use the Service for activities that violate applicable laws or third-party rights.

We reserve the right to suspend or terminate accounts that violate these rules.

8. Intellectual Property

ChatsFlow and its licensors retain all rights, title, and interest in the Service and related intellectual property. Customers retain ownership of the data they submit to the Service.

9. Warranties and Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind. ChatsFlow does not warrant uninterrupted or error-free operation. To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the maximum extent permitted by applicable law, ChatsFlow will not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or business opportunities arising from the use of or inability to use the Service.

11. Indemnification

You agree to indemnify and hold harmless ChatsFlow from claims arising out of your misuse of the Service, violation of these Terms, or infringement of third-party rights.

12. Termination and Suspension

Either party may cease using the Service at any time. We may suspend or terminate access for violation of these Terms, suspected abuse, or as required by law. On termination, access to stored data may be disabled. Data retention and deletion policies apply.

13. Changes to the Terms

We reserve the right to modify these Terms at any time. For instance, we may need to change these Terms if we introduce a new feature or for other reasons. Whenever we make changes to these Terms, the changes are effective 30 days after we post the revised Terms (indicated by updating the "Last Updated" date at the top of these Terms). It is your responsibility to check ChatsFlow site for changes to these Terms. If you continue to use the Service after the revised Terms go into effect, then you have accepted the changes to these Terms.

14. Dispute Resolution and Governing Law

These Terms are intended to be neutral and not tied to a single jurisdiction. Any disputes arising out of or relating to these Terms or the use of the Service shall be resolved by a competent court selected by the ChatsFlow operator. The choice of court shall not deprive the Customer of any rights under applicable mandatory law.

15. Third-Party Services and Integrations

The Service may integrate with third-party platforms, such as messaging services. Your use of these third-party services is subject to their own terms and conditions. ChatsFlow is not responsible for the availability, performance, or policies of third-party services.

You acknowledge that third-party platforms may suspend, block, or terminate your accounts, or change their features or terms in a way that impacts your use of the Service. ChatsFlow is not liable for any such actions or changes, nor for any inability to access or use the Service resulting from them.

16. Miscellaneous

Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Assignment. You may not assign or transfer these Terms or your rights under them without prior written consent from ChatsFlow. ChatsFlow may assign its rights and obligations under these Terms without restriction.
Entire Agreement. These Terms constitute the entire agreement between you and ChatsFlow regarding the Service and supersede all prior agreements or understandings.
No Waiver. Failure by ChatsFlow to enforce any provision shall not be considered a waiver of the right to enforce it later.
Force Majeure. ChatsFlow will not be liable for delays or failures due to causes beyond its reasonable control, such as natural disasters, internet outages, labor disputes, or governmental actions.